How is my membership price calculated?
We assess your lawn size, property access, service needs and seasonal schedule. Your quote shows the standard Basic Service price and the membership discount. There is no universal monthly or annual price.
Do members save on one-time and recurring add-ons?
Yes. Both Monthly and Annual members receive 10% off the standard quoted price of any additional service not already included. That includes a one-time job and every visit of recurring bush trimming while your membership is active. You approve each separate quote before work begins. Included Basic Service visits and your Annual complimentary visit are not charged again. This benefit does not add another discount to your membership payments.
Are Annual installments the same as Monthly Membership?
No. Monthly Membership renews monthly unless canceled. Annual Membership is a 12-month commitment whether paid upfront or in installments. Installments spread the annual total across 12 payments; they do not turn it into a monthly subscription.
What if I need to cancel or move?
Monthly Members can cancel before the next charge, effective at the end of the paid period, with no annual commitment or early-termination fee. Annual is a full-year agreement. We can approve a transfer to an eligible property or a new homeowner who accepts the agreement. Approved early-release exceptions include sale of the property, moving outside our service area, death, serious documented hardship, or our material inability to provide the agreed service. We reconcile completed work at the discounted values in your quote, refund unused prepaid service value and stop payments for released work. A used complimentary visit stays free. Your legal rights remain in effect.
Request membership support or cancellation, email support@tegritylawncare.services, or call (205) 335-9711.
What happens at the end of my Annual year?
We prepare your next-year plan and quote 45 days before the agreement ends, with reminders at 30 and 7 days. You approve the next year before a new annual term or charge begins. We will not automatically renew your Annual agreement or switch you to Monthly.
What if a payment fails?
We contact you with a secure payment-update link and allow seven days to resolve it. Eligible retries are coordinated with Stripe around days 3 and 6. If still unresolved at day 7, upcoming service is held; we provisionally hold your route place through day 14 for an account review. No late fee or automatic charge for the remaining annual balance applies. We resolve suspended Monthly accounts before the next renewal and reconcile undelivered paid work.
What does the free Annual service include?
Choose either one leaf cleanup visit or one core aeration visit within the lawn area covered by your approved quote, each membership year. We agree on the scope and suitable service timing with you. Additional work is separately quoted.
Will I receive the same number of visits every month?
Not necessarily. Your approved calendar follows seasonal growth and property needs. Active-growing-season plans include 3 or 4 visits per month. Maintenance-season frequency can be lower, and weather can shift dates.
Does price protection cover everything?
Your approved Basic Service price is protected during the membership term: the current monthly term for Monthly, and the full 12-month term for Annual. Additional areas, increased frequency and other add-ons require a separate approved quote.
